Marilyn Armstrong’s Blog Post (Be Inspired by the Neighbors – Blogging 101)

I am writing this post for the ‘Be Inspired by the Neighbors’ exercise. Yesterday I read a post by Marilyn Armstrong on her blog Serendipity. The blog poat had a bunch of photos posted with explanation. Marilyn had created this blog post to take part in Cee’s Which Way Photo Challenge: 2015 Week #2. The title of the blog post was: FOLLOWING THE BIRDS – CEE’S WHICH WAY PHOTO CHALLENGE. Marilyn had posted a bunch of photos of wild birds swimming on water bodies.

My comment to Marilyn was: ‘Excellent post. The photos look fantastic. Were they all taken on the same day? Which camera did you use? A thing of beauty is a joy forever. Your photos have beauty written all over them. Keep up the good work.’ Marilyn was kind enough to respond quickly: ‘Thank you! They were taken on a bunch of different days over a period of 3 years, though all in the Blackstone Valley. The two signed by my husband were taken on his Panasonic Lumix XZ 60. Mine were all taken on Olympus Pen PM-2 or an Olympus Pen EP3. Some are quite recent, just last month. Others date back to spring 2012, though many were taken at the same locations in different months and years.

To begin with, I like photography. For a couple of years I even had a DSLR camera and used to take a lot of snaps. But I found the experience of using a DSLR camera to be cumbersome and I am very lazy as well. So I have become a dormant photographer or photographer in hibernation these days! Nevertheless, I admire good photography and that’s the reason in addition to liking Marilyn’s post, I also left a compliment on her blog.

They say, ‘a picture is worth a thousand words.’ But these seven words have survived hundreds of years, a period over which the picture which inspired these words was lost for eternity. Human words are too weak an instrument to describe something that human mind enjoys through the eyes. However, this exercise is about writing and therefore I embark (despite my limited command over English) on the herculean task of describing Marilyn’s photos. I have subscribed to Marilyn’s blog for the past couple of months but I do not know whether she is a professional photographer or an amateur photographer or just a casual photographer.

These photos of birds swimming in water bodies without any care in the world is an awesome sight even at a casual glance. And that’s the reason I was drawn to this post. These bunch of photos captured the grace of God’s creation in its pristine form. Though these are still photographs they ooze with life. I am not sure whom to praise for the joy/ ecstasy that I attained in seeing these beautiful photographs: should I praise Marilyn’s keen sense of timing and her skill? Should I praise those birds who were just following their natural instincts? Should I praise some unknown cosmic power that made Marilyn’s skill, a piece of technology (camera) and a bunch of nature’s beautiful creations cross each other’s’ path? Or should I praise the creators of the WordPress platform that enables digital imprints of such serendipitous acts to be enjoyed by people who are live in remote corners of this globe?

Most people will think of motion pictures (videos) as a technological progression to still photography. But still photography, since it is a snapshot at one particular point in time, introduces an element of suspense (what happened next?). Still photography is more like an abstract philosophy open to multiple interpretations. Still photography helps us to achieve a power that God did not bestow upon us: ‘an ability to freeze time. An ability to look at any event is isolation to its preceding or succeeding events.’

Since these snaps were taken by Marilyn and her husband at different points in time over a period of two to three years, they display multiple gradients of multiple factors: different birds, different seasons, may be different water bodies too, different light settings etc. We all find it very difficult to follow any abstract concepts. But while looking at these bunch of photos by Marilyn and her husband, the abstract concept, beauty in nature’s creations’ penetrates deep into our eyes, seeps deep into our hearts and gets sculpted into our minds for eternity. Try however hard, we will lose the battle to dislike these photos.

J. Krishnamurti writing in his book, ‘Meditations’ says: ‘A meditative mind is silent. ….. It is the silence when thought – with all its images, its words and perceptions – has entirely ceased.’ These bunch of photos take us into a meditative state, a state of trance where nothing seems to exist: not you, not Marilyn, not even those birds. The only thing that exists is the beauty of nature.

A walk in Elliot’s Beach

As far as I can remember, I have always had trouble waking up early in the morning. I am not one of those morning birds who are chirpy from the moment they wake. And I don’t remember the last time I had seen a sunrise. So it has been my secret wish for about a couple of months now to go to the beach and see the sunrise.

Sunrise at Elliot's Beach

Sunrise at Elliot’s Beach

I woke up chance at around 5 AM on January 11, 2015. Instead of going back to bed (as usual) I decided to go and see the sunrise at Elliot’s Beach, Chennai. I carried a point and shoot camera along with me. I reached the beach a little late, however the clouds near the horizon had masked the view of the ‘Golden Disc’ rising out of the sea just like one of the Bond Girls coming out of the water towards the shore.

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A Catamaram in the Sea

The Sun is just peeping out

The Sun is just peeping out

At first I was disappointed that I was late. But then I thought this was a significant personal milestone for me and there was nothing to feel bad about. As I was taking snaps of the sun, I saw a motorized fishing boat returning to the shore to the nearby fishing hamlet. Eager to take a few snaps of the fresh fishes that the fishermen would be bringing, I headed in that direction.

As I was walking towards the boat, I saw the carcasses of two huge sea turtles on the shore. I took a snap of one of the sea turtles with the rising sun as the backdrop. Suddenly, the saying, ‘a new day, a new beginning’ flashed in my mind’s eye and I felt bad at the irony of the situation. I left the water front and started to walk in the roads near the beach.

A dead sea turtle

A dead sea turtle

At one particular spot, a group of bikes parked together caught my attention. The reason is you come across 15 bikes of the same model all parked beside each other, every day. These bikes were all KTM 200 CC bikes. I checked the registrations on the bikes, they were from different localities within Chennai. One of the bikes had the tagline, ‘Eat, Sleep and Ride’ painted on it. About 20 feet from this pack there was another KTM bike with the message, ‘Riders not Racer’ parked.

15 KTM bikes parked together

15 KTM bikes parked together

I continued my walking session in a reflective mood. I always used to like going to Marina Beach and Elliot’s Beach along with family or friends while I was in school and college. I found the sight of ‘wave after wave crashing on the shore’ particularly therapeutic and comforting during times when I was in a bad mood. There have been countless instances when I was involved in mindless and aimless chatter with family of friends sitting on the beaches of Chennai.

As a kid I always used to jump in joy at the first sight of the beach as we used to walk through Wallajah Road towards thee beach. I can still remember how ecstatic I used to get at the exact moment when I used to complete my stroll through the beachfront and venture into the water. The sight of other kids laughing and playing in water, the moist air, the salty smell and the happy and playful times spent at the beachfront used to make me yearn for more time at the beach and would make me plead with my parents to take me to the beach more frequently.

However the association of beaches in Chennai with a ‘place for fun and happiness’ suddenly changed on that fateful 26th December morning ten years ago, when a bunch of giant murderous waves gatecrashed on the grand party called ‘everyday life’ that people in India, South Asia and South East Asia were enjoying. I remember seeing in horror and disbelief (about 10 days after the Tsunami day) a motorized fishing boat crashed into the first floor balcony of a sea-facing house on Thiruvanmiyur beach. Somehow after that day I don’t think of the sea/ beach as a place where we humans go for relaxation and re-creation. The sea is an enormous sleeping giant and the lives of people in sea-facing cities are at the mercy of this giant dormant volcano filled with water.

What’s in a Name?

Question Mark

My name is Yoges (pronounced as Yo-gesh). If it’s pronounced as ‘Yogesh’ why is it written as ‘Yoges’? Well, that’s a long story. I am 35 year old guy from Chennai, India. The story of my name starts with my father’s name, Raja Gopal. When I was born on 6th April 1980, my parents decided to give me a name similar to my father’s name and named me as ‘Ram Gopal.’ Instead of making this as my official name, they decided to consult our family’s astrologer. And the astrologer introduced the first twist in the screenplay of my life.

The astrologer after carefully considering the planetary alignment at the time of my birth as well as my birth star bowled a ‘Googly’ and announced that my name should start either with ‘Yo’ or ‘Ya.’ Not to be outdone by the astrologer’s advice my parents named me as ‘Yogesh Ram Gopal.’ My name would have stayed this way had it not been for an idea that was planted in my dad’s mind several years ago. It’s called ‘Numerology.’ I am not sure who introduced my dad to the concept of Numerology; may be it is an elder one from the family or a friend or maybe even a newspaper article. But the fact is my dad very firmly believes in Numerology. And so my parents were checking if my would-be name (Yogesh Ram Gopal) would be ‘Numerology’ compliant as well. Unfortunately, ‘Yogesh Ram Gopal’ along with the initials (V R) did not lead to the favorable number (as per Numerology). Neither did ‘Yogesh Ram’ nor ‘Yogesh.’ So finally they settled for the odd spelling for my name as ‘Yoges’ though everyone in the family always pronounced it as ‘Yogesh.’

There is a little bit of history in the choice of initials that were chosen for me and my sisters. Unlike the majority in India, in in my state Tamil Nadu, people mostly do not have Surnames. The norm is using abbreviation of one’s native place plus father’s name or abbreviation of grand father’s name plus father’s name or just father’s name as initials. Example: In the late CM of Tamil Nadu C.N. Annadurai’s name, ‘C’ stands for his native place Conjeevaram and ‘N’ stands for his father’s name Natarajan.

So my name should have been either R Yoges (Rajagopal Yoges) or P R Yoges (Padapai Rajagopal Yoges), Padapai being my ancestral village. However fate intervened in the form of a conversation that my dad had with one his friends who worked as a nurse at CSI Kalyani Hospital, Chennai around the time my eldest sister was born. It seems that the nurse felt that it’s unfair that while the mother of the baby incurs a lot of pain in bringing the baby to this world, only the name of the father is given as initials. My dad recalled a few years back that at that moment he decided that he will include my mother’s name along with his name as initials for his children. So I and my sister’s got the initials as V R (Vijayalakshmi Rajagopal).

Well, I wouldn’t be thinking about writing about my name had it not put me into some interesting situations at school, college and workplace. First of all, most of my classmates and teachers in school were intrigued about the unusual spelling for my name. One of the teachers who came as substitute for my math teacher, on looking at my name on my notebook even commented, “Idiot, you don’t even know how to spell your name?” My class representative came to my rescue and told her that it’s a numerology based name (I have struck to that explanation ever since). Most of classmates would either call me as ‘Yo-ges’ or ‘Yogx’. Things got slightly better during graduation and post-graduation when my class mates called me as Yogi (meaning: a person who has spent a lot of their life doing yoga and studying the philosophy of yoga) or Yogi Bear (!!!).

But I always keep running into trouble while filling my name in applications for institutions outside Tamil Nadu. Applications for most institutions (outside Tamil Nadu) don’t account for Patronymic names and hence keep asking for ‘Surname’. And I have to fill my parents name in the place given for surname. This always keeps leading to interesting permutations for my name depending upon how the institutions’ computer systems are configured.

Post MBA when I went to work with an MNC, I started facing another interesting problem. The company had policy of using ‘surname, first name’ as the naming convention in Outlook profiles. They did not allow photos to be uploaded to avoid any discrimination in staffing. The IT people who created my outlook account configured my name as “Rajagopal, Yoges Vijayalakshmi.” In one particular year I signed up to be training coordinator for my department’s trainings. We had the practice of allowing a few people from other departments to attend our department’s training. So our training announcements would be sent to other departments with my name as the training coordinator. To my horror, in one of the months about half a dozen mails (from people from other departments) landed in my inbox with more or less the following message: “Hello Miss Vijayalakshmi, We would like to attend the above said training.” Miss Vijayalaksmi!!! The issue is that they assumed my oddly spelt name ‘Yoges’ as family name. There was no photo to see that it’s actually a guy. On seeing a feminine name Vijayalakshmi, they addressed it as ‘Miss Vijayalaksmi.’

I have always thought that my parents could have given me a Tamil name or the name of a famous historical personality from Tamil Nadu instead of a Sanskrit based name ‘Yogesh.’ This feeling started taking roots in a Tamil class during my primary school days when our Tamil teacher pinpointed students with pure Tamil names. In that class I learned that my name was a Sanskrit based name. I thought that it was wrong on my parents’ part to have given me a Sanskrit based name and decided that when I grow up I will choose a name that has some significance in Tamil literature or Tamil history. The issues that I had to face due to the odd spelling for my name only made this feeling stronger with each passing day. In the heydays of Orkut, for a couple of years I used the original name of the greatest of Tamil kings, ‘Arul Mozhi Varman’ as my profile name. However, slowly I was losing the inclination to change my name. Somehow I was starting to believe that ‘It’s the divine right of parents to name their child and the child has no right to change his/her name.’ What if the child does not like his/her name? He or She has to earn a name or title from the society through some meaningful contribution to the society.

For a number of years I never thought about what is the actual meaning of my name. I was forced to think about it during the third year of my graduation. I had applied for the Engineering Stream of Indian Air Force through University Entry Scheme. I had cleared the written test and had to go to Mysore for in-person interviews and tasks. We were divided into groups based on the increasing order of our age. My batch did not have any tasks in the first day. Post dinner when we were discussing with guys who had tasks that day, a lot of guys said that they were asked for the ‘meaning of their name’. That night I thought about what is the meaning of my name; however I could not think of a good answer. When I was posed that question the following day, I could not give a convincing reply. However the officer who asked me this question, told me that my name ‘Yogesh’ might have its origins in the root word for ‘Yoga.’ When I came back from Mysore, I started looking for the meaning of name on the internet. I figured out that my name could mean God of Yoga or Destiny’s God.

I once came across an email forward: ‘by the time you realize whatever your dad said makes sense, your son would be thinking that whatever you say doesn’t make sense.’ I had to come to terms with this reality when I had a daughter in 2012 and it was time to give her a name. I preferred giving my daughter a pure Tamil name but my wife wanted a name that was stylish. A search for names on the internet and books proved futile. However a colleague of mine suggested the name ‘Venpa’ (a form of Tamil Poetry) which matched our criteria. However as per my daughter’s birth star her name has to start with ‘Tha’, ‘Dha’ or ‘Sa.’ My father also handed me a book on Numerology to figure out a name that leads to a favorable number! Though I do not believe that name alone will ensure in success or well-being in life, I did not want to deny the doses of good luck (offered by an astrology and numerology based name) to my daughter. So reluctantly, I decided to figure out a name that would be favorable as per astrology as well as numerology.

But figuring out such a name proved more difficult than I had imagined. First, the number of names were limited (How many Hindu female names can you get starting with the three alphabets T, D or S?). Second, a lot of names that I liked, my wife did not like and vice-versa. Finally we were left with only a handful of names to choose from. Now came the interesting part of making the names Numerology compliant!!! I exhausted half a note book in trying to figure out a favorable combination. I spent quite a few hours on this exercise in frustration. I would add an additional ‘a’ or ‘h’ or ‘e’ to a name, but still it would not lead to a lucky number. Some names would get morphed into a completely unrecognizable form due to all the alphabet additions that I made.

We had decided to name our daughter on November 9, 2012. The ceremony was supposed to start at 9 AM. It was late in the evening on November 8 and I still had not figured out a name. I was frantically trying to arrive at a name while my wife was attending to our daughter. My wife had worried look on her face. Hours were just ticking by but a name that meets all our criteria was proving to be elusive. Around 3 AM on November 9 I had two names lined up but couldn’t choose one over the other. I went to my wife, showed her two fingers and told her that each one stood for a name and she had to choose one. My wife chose ‘Thanvii’. The original word behind this name is ‘Tanvi’ (meaning: soft and tender). I had introduced additional H and I to make this name Numerology compliant. At this juncture I am reminded of a joke made by one of my ex-colleagues, ‘In Tamil Nadu there is a “H” free after every “T” and every “D”.’ Like our parents we also decided to use my name and my wife’s name as initials to my daughter.

Somehow after going through this whole name finding mission, I see my name as well the process my parents used to arrive at my name in a more favorable light. As I was going through the process of choosing a name for my daughter, deep inside I wanted the ‘divine power’/ ‘luck’ that I had invoked through an Astrology and Numerology compliant name to be a guiding force for my daughter long after I have left this earth. As I recollect now, the odd spelling for my name had given me a benefit that I have failed to recognize over the years. The odd spelling for my name has severed as a good ice-breaker topic for me over the years. I could always add a couple of sentences to my introduction instead of just stating my name. In my workplaces (when there are other people with the same name Yogesh), the odd spelling for my name has ensured that my name is easily findable in the address book. I have told new colleagues time and again to just look for the ‘Yogesh’ without the ‘h’ in the name!

I have come across the question, ‘What’s in a name?’ so many times in books, discussion, articles etc. When we look superficially a name is insignificant and only the life of the person bearing the name carries a meaning. But if we look at a much deeper level, even if the life of the person bearing the name is meaningless, the name is still significant in a number of ways. The name could be mish-mash of various ancient bodies of knowledge. The name could be the end-result of various belief systems of a family that has been passed down across generations over a millennia. The name could be the remnant of a struggle to ensure in a new social order in a by-gone era. The name could be the result of just a spark of an idea that was lit in the minds of the parents by someone whom the child is never going to meet in his or her life. Above all the name could be a manifestation of desire or a longing within the heart of every parent for his or her child to have the best possible life known to mankind.

Introduction

My name is Yoges V R, a thirty four year old guy living in Chennai, India. I am married and have a two and half years old daughter. I am an engineer and MBA by qualification. I am a research analyst in the technology industry by profession.

This is my first blogging 101 post. I am blogging in WordPress platform since October 19, 2014. I started blogging as a way of getting into a writing habit. I think writing publicly would let me connect with others like me and receive constructive feedback to improve my writing skills. I am writing a blog post after a brief hiatus. So far I have written about education and success and I hope to continue to write on these topics as well others like behavioral psychology, current affairs, etc. Well, getting into the regular habit of writing is what I plan to accomplish in 2015.

I think the two dark forces that have been impeding my progress are Impulsiveness and Inertia. Impulsiveness has been leading me to spend time, money and energy on all the wrong stuff. Inertia has been preventing me from doing all the right stuff like reading a good book. My biggest fear in writing blog posts is being judged and the feeling of what if this post is not worthy of being published.

I like reading non-fiction books. The fact that the story or the idea in the book has happened somewhere in this world is what keeps me hooked to a non-fiction book. In addition to various WordPress blogs, I also follow blogs by Austin Kleon, James Altucher and Oliver Emberton.

World Development Report 2015: Understanding mind, society and behavior

My only worry is that it will be read more diligently by private marketers selling wares and politicians running for office than by people designing development interventions.” This is what the Senior Vice President and Chief Economist of the World Bank, Kaushik Basu had to say about the World Development Report 2015 published about a fortnight ago. The full report can be downloaded from the World Bank Site. The report is interestingly titled “Mind, Society, and Behavior.”

The central argument of the Report is that policy design that takes into account psychological and cultural factors will achieve development goals faster. The two main goals of the report are:

  • To change the way we think about development problems by integrating knowledge that is now scattered across multiple disciplines such as behavioral economics, psychology, sociology, anthropology, neuroscience, and political science.
  • To help development practitioners use the richer understanding of the human actor that emerges from the behavioral sciences in program design, implementation, and evaluation.

The report has some interesting finding including:

  • Poverty constitutes a cognitive tax that makes it hard for poor people to think deliberatively, especially in times of hardship or stress
  • An experimental cash transfer program which automatically saved a part of the funds on behalf of beneficiaries, and then disbursed them as lump a sum at the time when decisions about school enrollment for the next year were being made, resulted in increased enrollments for the following year
  • The likelihood of default on loans became three times less likely with a simple change in the periodicity of meetings between microfinance clients and their repayment groups to weekly rather than monthly.
  • Boys from backward classes were just as good at solving puzzles as boys from the upper castes when caste identity was not revealed

Seeing in Others What They Can’t See in Themselves

Very Inspiring Post by Lynne Strang (https://wordpress.com/read/blog/id/18642940/). Read it and also watch the YouTube video in the post. Feel inspired and Have a Great Day.

Lynne Strang's avatarLate Blooming Entrepreneurs

If you’ve been reading this blog for a while, you might remember this post about entrepreneur Len Forkas’ experience as a solo competitor in the 2012 Race Across America — a grueling, 3,000-mile bicycle race that starts in California and ends in Maryland. At age 52, Len finished in less than 12 days, placing first in his age group and tenth overall. Best of all, he raised over $300,000 for Hopecam, his nonprofit that uses technology to connect young cancer patients with their friends at school.

Earlier this year, Len published What Spins the Wheel, a book that describes his journey and lists ten lessons he learned during the race. Lesson #8 is to “See in Others What They Can’t See in Themselves.” By doing so, “we can inspire people to achieve more than they ever thought possible,” he wrote.

That lesson came to mind when I watched Dananjaya Hettiarachchi’s winning performance in Toastmasters International’s 2014 World Championship of Public Speaking. Over six months, Hettiarachchi…

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Two different worlds on either side of the light house

On 7th November by chance I landed up (10th floor of the building) at the light house in Chennai. I started with the intention of taking my wife and daughter to visit the grand banyan tree inside the Theosophical society garden at Adyar, Chennai. We reached there at 4.30 PM only to be told that entry is closed at 4 PM. I wanted to visit a place that all three of us have not visited so far and decided to visit the light house. Chennai’s light house was reopened to public after 22 years on November 14, 2013. There is a light house museum at the ground floor, where I learned that this one is the fourth light house in Chennai and Chennai has had a light house since 1976. On display were a few photographs of Chennai Beach and Harbor from the by-gone eras. Also on display were vintage lighting equipment.

We reached the 10th floor viewing bay through a lift (A pleasant surprise for me as I was thinking we will have to climb by staircase). It was quite windy at the viewing bay. People were very busy taking snaps and selfies rather viewing below. The view from the top was nice. Somehow everything below looked beautiful from the viewing bay (even areas that looked otherwise from the ground).

While we enjoyed the trip to the light house, as I recollect what I saw from the viewing bay, the light house almost served as a dividing line for two social strata. To the left of the light house were splendid government buildings, government colleges, the beach front that serves as a recreational area for the city and Chennai’s harbor. When one looks at this side, one gets the picture of vibrant, progressive and affluent city. The traffic through the beach road was moving both swiftly and in an orderly fashion. As you look towards the right side of the light house you get a completely different picture. On this side you see multi-storey buildings housing some of the poorest in Chennai and the buildings were badly in need of repair. There were boats of fishermen on the beachside. The traffic on the road adjoining the buildings on this side was moving rather chaotically.

As I think about this contrasting picture both residing within a radius of a few kilometers, I am reminded of the comment made by one my professors in our MBA class. He said “We can’t afford to have islets of prosperity in an ocean of poverty. Soon the ocean of poverty will start engulfing these islets of prosperity through social unrest.” I am sure my professor was not talking about socialism. He was referring social progress. True social progress for the masses is only possible through good education followed by employment. Unfortunately in the last few years, the short term mentality of the voting public and vote-bank politics by politicians has ensured that government money is spent in doling out freebies rather than being invested in education and employment generation.

Worth a Watch: Life finds a Way

I came across this TED talk by Ramanan Laxminarayan (Center for Disease Dynamics, Economics & Policy) titled, ‘The coming crisis in antibiotics.’ Definitely worth a watch. The Issue: Bacteria are becoming resistant to Antibiotics. The Key Message: Life find a way. It’s not only a problem in Antibiotics, but we are seeing this issue in multiple areas: including drug resistant tuberculosis, resistance developed by viruses and agricultural pests, etc. There are number of ideas discussed on how to handle the issue with ideas drawn from the energy sector. Definitely a relevant topic for this year and a very important topic that everyone including government, doctors, pharmaceutical companies and the general public should plan and execute for the long term well being on the human race.

Lousy Customer Service and Laudable Customer Response

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Laxminarayan Krishnamurthy from Mumbai (India) ordered a Samsung Core Duo mobile on Snapdeal to gift it to his wife for Diwali during the Snapdeal Diwali bumper sale this year. He got shocker when he received the courier. Instead of brand new Samsung Core Duo, the box contained a Vim dish wash bar and brick. Mr. Murthy in addition to complaining with Snapdeal posted about his experience on Facebook. His story got nearly 19,000 shares. It so happened that one of the executives at Hindustan Unilever (HUL) which owns the Vim brand saw Mr.Murthy’s post and decided to delight Mr. Murthy with a surprise. HUL sent Mr. Murthy a Samsung mobile phone along with two bottles of Vim Liquid and letter with the following message, “The pictures you posted online show that our brand was used in this incident. Vim is one of our iconic brands with some great consumer franchise. We felt bad about it, not to mention what you went through. Here is a small gesture from our side to cheer you up.” Snapdeal on its part, to avoid further bad publicity apologized to Mr. Murthy and returned his money. They also told him that the courier service that they used was at fault. While Snapdeal missed an opportunity to provide a good customer experience, HUL, though there was not fault on its part decided to step in and delight Mr. Murthy with its kind gesture.

Talking of customer response to lousy customer service, I am reminded of the singer/ songwriter Dave Carroll based in Halifax, Nova Scotia, Canada. In 2008 Dave was flying by United Airlines from Halifax, Nova Scotia to Omaha, Nebraska, with a layover at Chicago’s O’Hare airport. Dave’s $3500 Taylor guitar was damaged due to poor handling by United Airline’s baggage handlers at Chicago’s O’Hare airport. However Dave’s complaints to United Airlines fell in deaf ears and they were unapologetic. Dave tried for nine months running from pillar to post to get the refund for at least the cost of the repair ($1800). Having been fed up with United Airlines, he decided to write a song and produce a music video and aptly named it, ‘United Breaks Guitars.’ He posted the song on YouTube (on July 6, 2009) and it became an instant YouTube hit garnering about 5 million hits by mid-august 2009. What a PR disaster for United Airlines for ignoring one customer on one flight journey. United Breaks Guitars won the 2009 Music Nova Scotia Video of the Year Award and Dave Carroll was awarded the 2009 Music Nova Scotia Digital Artist of the Year. Dave did not stop with that. He produced two more videos, “United Breaks Guitars Song 2” and “United Breaks Guitars Song 3.” The three songs together have received around 17 million views on YouTube (as of today). That’s 17 million bad publicity instances for United Airlines. In May 2012, Dave also went on to publish a book, “United Breaks Guitars: The Power of One Voice in the Age of Social Media.”

When I personally had bad experiences (twice) with Airtel Digital TV, I wrote mails directly to Airtel Digital TV’s CEOs. I had to struggle for about an hour (each time) on the internet to find out the email addresses of the CEOs but got the issue resolved. In the both the instances I received calls from the head of their service department the very next day but for some strange reasons they took more than a week to actually resolve the issue. Guess I should have posted my complaint on Social Media.

The Story of Arjun Santhosh Kumar

Today I came across the story of Arjun Santhosh Kumar, Founder and CEO of LateraLogics, a tech startup based out of Chennai, India. How is Arjun’s story unique? Arjun is just fourteen years of age and is class nine (ninth standard) student of Velammal Vidhyashram, Chennai. On Children’s Day (November 14th) this year he will become one of the recipient of the National Child Award for Exceptional Achievement in New Delhi instituted by the Ministry of Women and Child Development (WCD), Government of India. The motto of his company is ‘Great Solutions come from Small Problems‘.

The first Android app that he developed ‘Ez School Bus Locator’ won the first prize (K-8 Category) in the Massachusetts Institute of Technology (MIT)’s App Inventor App Contest (2013). Arjun then went on to develop another Android phone ‘iSafeGuard’, a women & teen safety app. As quoted in ‘The Hindu’, Arjun recollects that he got the idea for developing the ‘Ez School Bus Locator’ after his parents got worried when it took him time to return home on a rainy evening. Arjun developed both his apps using MIT’s App Inventor tool, an open source blocks-based programming tool used to program and build fully functional apps for Android devices. So far his story has been covered by several newspapers and magazines including ‘The Hindu’, India Today, NDTV, The Times of India, etc.

Arjun’s very first post on LinkedIn is interestingly titled, ‘Why Can’t Entrepreneurship be Part of School Curriculum?’. An even better question to ask would be ‘Why can’t Indian Schools develop many such Entrepreneurs?’ In response to the comment for his article Arjun has responded, “Couldn’t agree more that our schooling system should foster innovation and creativity among students in place of ‘uniformity’ (am a big follower of Sir Ken Robinson).” Congratulations to our young innovator and entrepreneur Arjun and best wishes for his entrepreneurial journey.